Does Laughter Boost Team Performance? It Depends
Does laughter make for better performance? Prof. Lorna Doucet, School of Management Fudan University, explores.
Does laughter make for better performance? Prof. Lorna Doucet, School of Management Fudan University, explores.
Boosting Service Performance through Emotions: How to recognize emotions and use Emotional Intelligence to boost service performance: Professor Lorna Doucet, School of Management Fudan University, shares research undertaken with fellow researchers Shao, Wang and Oldham to explore the beneficial use of emotional intelligence and how companies can use it to boost their employees’ service performance and foster customer trust and ultimately loyalty.
Prof. Lorna Doucet, School of Management Fudan University, unravels the mystery of emotional intelligence in the service industry.
Professor Lorna Doucet of School of Management Fudan University shares research into how US and Chinese business people manage conflict