Boosting Service Performance through Recognizing Emotions

Boosting Service Performance through Emotions: How to recognize emotions and use Emotional Intelligence to boost service performance: Professor Lorna Doucet, School of Management Fudan University, shares research undertaken with fellow researchers Shao, Wang and Oldham to explore the beneficial use of emotional intelligence and how companies can use it to boost their employees’ service performance and foster customer trust and ultimately loyalty.

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Real Impact: Helping young people stay in employment, education and training

Thousands of young people living in one of the most deprived areas of France are set to benefit from efforts to improve youth outreach activities. Elise Leclerc, Director of the Social Impact Measurement and Evaluation Lab at ESSEC Business School, shares a newly developed tool to measure and improve the success of charities supporting at-risk youth.

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Ethics & Compliance Management in Firms: How to make it effective

Ethics & Compliance Management in Firms: How to make it effective by Qinqin Zheng. Learning objective: Explore the adopt-implement choice in ethics & compliance management and transfer best practice to your company in order to implement a solid and effective ethics and compliance management system.

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Work-Life Balance and our Parents’ Influence

Work-Life Balance: Mirroring what you saw your parents do. Ever wondered why you still overwork despite labour laws, corporate wellness schemes, employee reps and a caring boss? Prof. Ioana Lupu, ESSEC Business School, tackles the work-life balance question through a new lens – the influence of our parents on our beliefs and working behaviours.

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2021 Student CSR Article Writing Competition Results

Council on Business & Society 2021 Student CSR Article Competition Results, CSR, leadership, responsible leadership, diversity, inclusion, diversity & inclusion, social accounting, environmental reporting, CSR reporting, management, sustainability, gender equity, sustainable supply chains, greentech, green finance, sustainable development, ethics, ethical supply chain, governance, CSR governance, social enterprise, SocEnt, philanthropy, corporate giving.

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From Nature-Based Solutions to Nature-Based Enterprises

Nature-based solutions (NBS) have been widely recognised by governments in climate change and biodiversity strategies. But significant barriers exist for their large-scale implementation. Esmee Kooijman and Siobhan McQuaid, together with Profs. Mary-Lee Rhodes and Marcus J. Collier from Trinity Business School, Trinity College Dublin, and Francesco Pilla from University College Dublin, take the first step in a thousand-mile march toward market development of the sector by proposing a classification for organisations delivering NBS and categorising their economic activities.

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