Performance and Profit for Better Business, Better Society, Better Planet

How have CSR and its affiliated notion of sustainability shaped business, shareholders, stakeholders and the fields of finance and accounting. With the launch of the latest Council on Business & Society publication – Responsible Finance & Accounting – Professors Adrian Zicari, ESSEC Business School, and Qinqin Zheng, School of Management Fudan University explore.

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Ethics & Compliance in Firms: Why it happens and what makes it effective

Prof. Qinqin Zheng, School of Management Fudan University, with co-researchers Profs. Ajai Gaur, Rutgers Business School, and Koustab Ghosh, Indian Institute of Management, explore why Asian organisations adopt ethics & compliance management within their CSR and, more importantly, if and how they implement it.

By Tom Gamble. Related research: Corporate social responsibility (CSR) in Asian firms: a strategic choice perspective of ethics and compliance management, Ajai Gaur, Koustab Ghosh and Qinqin Zheng. Journal of Asia Business Studies, DOI 10.1108/JABS-03-2019-0094 VOL. 13 NO. 4 2019.

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Boosting Service Performance through Recognizing Emotions

Boosting Service Performance through Emotions: How to recognize emotions and use Emotional Intelligence to boost service performance: Professor Lorna Doucet, School of Management Fudan University, shares research undertaken with fellow researchers Shao, Wang and Oldham to explore the beneficial use of emotional intelligence and how companies can use it to boost their employees’ service performance and foster customer trust and ultimately loyalty.

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